First, the system goals 
 Established in the service hall, call queuing system and the electronic evaluation system to improve operating room services environment; improve the efficiency of the staff; to provide decision support tools for managers to help companies achieve "comfortable, warm, convenient and fast" The service targets, establish a good corporate image, build a strong public service brand. 

 Second, the system functions 

 1, queuing feature 
 2, multi-queue queue management 
 System should be able to support several different types of service queue line, and according to "public service" and "VIP service" the flexibility to set the business case priorities. 
 3, flexible process control 
 System should be based on the actual situation of the Office to set a reasonable business process for customers to take a number from the beginning, we can smoothly after finishing all the operations, one vote in the end, no need to re-take number, without human intervention. 
 4, evaluation of quality of service satisfaction 
 5, the management software features 
 (1), the system with real-time monitoring, managers can clear the operating room to observe the situation. 
 (2), with a flexible system setting function. 
 (3), with evaluation function. Customers to give the work of each employee evaluation. 
 (4), management software to support independent running on the server. 
 6, statistical analysis 
 (1), can be year, month, day in tabular and graphical statistical methods (such as curves, bar chart). 
 (2), in accordance with type of business statistics. 
 (3), in accordance with personnel statistics. 
 (4), employee productivity can be made on an objective analysis of 
 (5), to the statistical analysis of customer traffic 
 7, network management 
 (1), supports data uploads, reasonable definition of the management and operation of data network access. 
 (2), each branch can be real-time monitoring of the outlets under the jurisdiction of the handling operations at any time to review the customer evaluations. 
 (3), query, statistics and analysis system based on C / S or B / S architecture, supporting multiple terminals simultaneously query the central database directly.